Jeffrey E. Baker                
                                
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                                    Bob Bradford                
                                
                                
                
                                    
                        
                        May 20, 2021                    
                
            
                            
            
                    
                                
                                    
                        Organizations frequently face surprises and how they react to them impacts their future prospects for success. ...                    
                             
                         
                                     
                                     
                                     
                                     
                                    